Questions & answers
Elevating Lives, Unlocking Potential.
Everything clients and pros ask us most. Still stuck? Email admin@thriveup.co.za.
For clients
How do I post a job?
Tap Post a Job, pick the profession you need, describe the work (tap “Help me write this” and the app writes it for you), add photos, set your budget or ask pros to send you a quote, and choose Normal or Urgent. Your post goes onto the board where the work is.
What should I pay?
You decide. Set a budget yourself, or choose “Get a quote” and pros in that profession send you their price so you can compare before you accept.
Why can't I see the pro's name?
Thrive Up shows professions, not people. You see what is available near you, the rating and the work portfolio. Once a pro accepts your job, their first name and profile open up in the chat.
When is my money paid out?
You pay into Thrive Up, not to the pro. The money is held until you confirm the work is done — then 85% goes to the pro and 15% stays with Thrive Up.
What if something breaks?
Open a dispute in the job chat. Our admin team reads the chat, looks at the photo proof and can refund from the held money. Pros are independent contractors, so Thrive Up assists but is not liable for direct damages.
What if I need help right now?
Tick “Need help now (within 2 hours)” and mark the job Urgent. Every pro in that profession gets a loud urgent alert instead of the normal chime.
For professionals
How do I get jobs?
Switch to Pro Mode. New jobs in your profession appear at the top of your board with a bell chime, showing distance, budget and what you'll earn after the 15% fee. First to accept gets the job.
How do I describe my service?
Say exactly what you do, what you bring and how long it takes: “Deep clean for 2-bed flats, 3 hours, own eco supplies, weekends included.” Add photos of finished work — clients choose on the portfolio.
What should I charge?
Price your travel, your time and your materials. On quote jobs you send the client your own price, so quote fairly to stay in the market.
When do I get paid?
As soon as the client confirms the job is done, 85% lands in your Thrive Up wallet. Request a withdrawal to your bank from the Wallet page.
What happens if I cancel?
Inside 24 hours is a R50 penalty; inside 2 hours or a no-show is R100 plus a strike. Three strikes pauses your account for 7 days.
Can I give the client my number?
No. Keep everything in the app chat — it protects you if there is a dispute, and it is your proof of what was agreed.