Questions & answers

Tap Post a Job, pick the profession you need, describe the work (tap “Help me write this” and the app writes it for you), add photos, set your budget or ask pros to send you a quote, and choose Normal or Urgent. Your post goes onto the board where the work is.

You decide. Set a budget yourself, or choose “Get a quote” and pros in that profession send you their price so you can compare before you accept.

Thrive Up shows professions, not people. You see what is available near you, the rating and the work portfolio. Once a pro accepts your job, their first name and profile open up in the chat.

You pay the accepted quote into Thrive Up, not to the pro, and there is no extra fee for you. The money is held until the work is confirmed done. Thrive Up then deducts 22.5% of the quote plus R10 per booking from the professional, and the professional keeps the rest. The minimum booking is R200.

Open a dispute in the job chat. Our admin team reads the chat, looks at the photo proof and can refund from the held money. Pros are independent contractors, so Thrive Up assists but is not liable for direct damages.

Tick “Need help now (within 2 hours)” and mark the job Urgent. Every pro in that profession gets a loud urgent alert instead of the normal chime.

Switch to Pro Mode. New jobs in your profession appear at the top of your board with a bell chime, showing distance, the client's total and exactly what you earn after the 22.5% commission and the R10 booking deduction. First to accept gets the job.

Say exactly what you do, what you bring and how long it takes: “Deep clean for 2-bed flats, 3 hours, own eco supplies, weekends included.” Add photos of finished work — clients choose on the portfolio.

Price your travel, your time and your materials. On quote jobs you send the client your own price, so quote fairly to stay in the market.

Once the client confirms the job is done, your earnings — the accepted quote less 22.5% commission and R10 — move into your Thrive Up wallet. Example: on a R200 job you receive R145. Available earnings are paid out weekly once Thrive Up switches weekly payouts on; until then payouts are released after review from the Wallet page.

Inside 24 hours is a R50 penalty; inside 2 hours or a no-show is R100 plus a strike. Three strikes pauses your account for 7 days. The client is refunded in full — a professional cancellation never charges the client a cancellation fee.

No. Keep everything in the app chat — it protects you if there is a dispute, and it is your proof of what was agreed.