Terms of Use

Thrive Up is a division of AO CREATIVES (PTY) LTD (CIPC registration 2024/669030/07), registered office G177 Tshelimnyama Ngoje Crescent, Pinetown, KwaZulu-Natal, 3610, South Africa. Website https://thriveup.co.za.

Contact: 084 615 1771 · support@thriveup.co.za · administration admin@thriveup.co.za. Our lines are open 24 hours a day, 7 days a week; response times may vary.

• Marketplace services: Thrive Up runs an online marketplace that connects clients with independent service professionals. The booked service (for example plumbing, cleaning or electrical work) is supplied by the professional who accepts the job, not by Thrive Up.
• CV-building service: Thrive Up supplies the CV builder directly to you.
• Professionals are independent contractors, not Thrive Up employees. This does not remove any responsibility Thrive Up has under South African law as the operator of the platform.

• You must be 18 or older and able to enter a binding agreement.
• Give accurate, current information and keep it up to date.
• Keep your password private. You are responsible for activity on your account; tell us straight away if you suspect misuse.
• Do not use Thrive Up for anything unlawful, abusive, fraudulent or misleading, to harass other users, or to move bookings and payments outside the app.

• Professionals are responsible for holding any qualifications, registrations, licences and certificates the work legally requires (for example an electrical Certificate of Compliance), and for the accuracy of their listings and portfolio.
• Professionals are responsible for performing the work safely and with reasonable skill.
• Thrive Up reviews documents professionals upload, but this review is not a guarantee of a professional's work.

Requests and quotes are free. A quote should set out the scope of work, what is included and excluded, labour, materials, travel, the total price, the estimated duration and when the quote expires. The minimum booking is R200,00.

Once a quote is accepted, the scope and price may only change if the client agrees to the change in the app before the extra work is done.

• The client pays the accepted quote in the app through our payment provider, Paystack. No extra client fee is added.
• The professional starts only after payment is confirmed. The professional marks the job done with an after photo, and the client confirms completion. If the client does not respond within 24 hours of the job being marked done, it is confirmed automatically unless a complaint has been opened.
• From the job amount, Thrive Up deducts a 22.5% commission plus R10,00 per completed booking from the professional. See Pricing & Fees.
• Never pay a professional in cash or outside the app — we cannot help with payments we cannot see.

Cancellations, refunds and complaints are handled under our Cancellations & Refunds policy. Open a complaint in the job chat or email support@thriveup.co.za.

The CV builder helps you prepare a CV. It does not guarantee an interview, a job offer or employment.

We may restrict, pause or close an account that breaks these terms, puts others at risk or is involved in fraud. Where appropriate we will tell you why and how to respond. Professionals who cancel late or miss jobs may receive penalties and strikes as set out on the Pricing & Fees page.

Nothing in these terms limits any right you have under the Consumer Protection Act, the Electronic Communications and Transactions Act, the Protection of Personal Information Act or any other South African law that cannot lawfully be excluded.

We may update these terms. The version and date appear at the top of this page. Bookings already accepted stay under the fees and terms that applied when they were accepted.