Privacy Policy

AO CREATIVES (PTY) LTD (CIPC 2024/669030/07), trading as Thrive Up, G177 Tshelimnyama Ngoje Crescent, Pinetown, KwaZulu-Natal, 3610, South Africa. Privacy contact and Information Officer: private@thriveup.co.za.

Mostly directly from you when you use the app:

• Account details: name, email, phone number, area, password (stored as a secure hash by our login provider).
• A face photo taken with your camera at sign-up, and for professionals, renewed photos.
• South African ID number (required for professionals, optional for clients).
• Professionals: qualification documents and certificate numbers, reference contacts, police clearance certificate, business name and bank details used to set up Paystack payouts.
• Job details: descriptions, photos, quotes, chat messages, ratings, complaints and evidence.
• Location of a job, and location recorded during safety check-ins or an SOS alert.
• An emergency contact name and number, if you add one.
• CV builder: the details you type into your CV, such as work history and education.
• Payment references and payment status from Paystack, and activity logs of actions in your account.

Paystack tells us whether a payment succeeded. References you list may be contacted by our team.

• To create and run your account and bookings — to perform our agreement with you.
• To vet professionals, prevent fraud and keep users safe — our legitimate interests and your consent.
• To process payments, refunds and payouts, and keep financial records — agreement and legal obligations.
• To handle complaints and disputes — agreement and legitimate interests.
• To produce your CV — to perform our agreement with you.

• Other users: clients see a professional's first name, profession, rating and portfolio. Once a job is accepted, the professional sees the job details and location needed to do the work. ID numbers, ID documents, police clearance and bank details are not shown to clients.
• Paystack — card payments, refunds and professional payout accounts.
• Our hosting and database provider — stores app data, files and logins.
• AI text service — text you ask the “Help me write this” or CV writing tools to improve.
• Email provider — account and service emails.
• Law enforcement or regulators where the law requires it.

We do not sell your personal information.

Card details are entered into Paystack's checkout and are not received or stored by Thrive Up. We keep payment references, amounts and statuses. Professional bank details are sent to Paystack to create a payout account; we keep only the Paystack account code returned.

Access to data is restricted by account and role, and sensitive documents are kept in private storage. Some of our service providers may store or process information outside South Africa; where that happens we rely on providers bound by data protection terms.

Activity history is kept for three months. Other information is kept while your account is active and afterwards for as long as needed for disputes and legal record-keeping.

Subject to law, you can ask to:

• access the personal information we hold about you;
• correct or delete it;
• object to processing; and
• withdraw consent (this does not affect processing already done).

Email private@thriveup.co.za. If you are unhappy with our response you can complain to the Information Regulator: inforegulator.org.za/complaints.

We do not currently send marketing messages. If we do, it will be optional and you can opt out at any time. The app uses your browser's storage only to keep you signed in and remember settings such as client or pro mode. We do not use advertising cookies.