Acceptable Use Policy

You may only use Thrive Up for lawful purposes and in line with South African law, these policies and our Terms of Use.

• Give your real name, contact details and location.
• Professionals must give accurate qualifications, certificates, licences, experience and photos of their own work.
• Do not pretend to be another person or business.

You may not request, offer or quote for any service that is illegal, dangerous or listed by Thrive Up as prohibited. Thrive Up keeps a list of prohibited and restricted service categories and may update it at any time. Restricted categories may require extra documents, such as a valid electrical certificate of compliance or a registered trade qualification.

• Anything illegal, including the sale or supply of drugs, weapons or stolen goods.
• Work that requires a licence or registration the professional does not hold.
• Services involving the physical sale, storage or shipping of goods.
• Adult, gambling, debt collection or money-lending services.
• Dangerous work carried out without the legally required safety measures.

• No fake, altered or borrowed identity documents, certificates, bank letters or photos.
• No fake bookings, fake quotations or quotations you do not intend to honour.
• No payment fraud, stolen cards or chargeback abuse.

• No harassment, threats, intimidation or abusive language.
• No discrimination on the basis of race, gender, sex, pregnancy, marital status, ethnic or social origin, colour, sexual orientation, age, disability, religion, conscience, belief, culture, language or birth.
• No sexual comments or unwanted contact.

• Do not ask for, offer or accept payment outside Thrive Up for work found through Thrive Up.
• Do not share bank details or payment links in chat to avoid the platform.
• Report any off-platform payment request to us. Off-platform payments are not covered by our dispute process.

Reviews must be honest and based on a real completed booking. Do not write reviews for yourself, pay for reviews, threaten bad reviews, or ask someone to remove a review in exchange for a benefit.

• No spam, bulk messages or advertising in chat.
• No attempts to access other accounts, our systems or data you are not allowed to see.
• No malware, harmful links or attempts to disrupt the platform.
• Do not upload content that infringes someone else’s copyright, trade mark or other intellectual property.
• Do not share other people’s personal information without a lawful reason.

If we reasonably believe that you have broken this policy, we may warn you, limit your account, hide your profile or quotations, pause payment allocations that have not yet been settled where the payment provider’s process allows this, suspend your account or close it. Where possible we will tell you why and give you a chance to respond. Serious matters, such as fraud or threats to safety, may lead to immediate action.

Report prohibited conduct from the booking page, in chat or by emailing support. Tell us what happened, when, and add any screenshots or photos.

You must cooperate with a reasonable investigation and give us honest information. We may share information with the payment provider, law enforcement or regulators where the law allows or requires it.

• Thrive Up, a division of AO CREATIVES (PTY) LTD (CIPC 2024/669030/07)
• Address: G177 Tshelimnyama Ngoje Crescent, Pinetown, KwaZulu-Natal, 3610, South Africa
• Support: support@thriveup.co.za · 084 615 1771
• Privacy and information requests: private@thriveup.co.za