Terms of Use

Thrive Up is operated by AO CREATIVES (PTY) LTD. It is an online marketplace in South Africa that connects clients who need services with independent service professionals. Thrive Up does not provide the services itself, and is not a bank, lender, payment institution or financial intermediary.

• You must be 18 or older and able to enter a binding agreement.
• Keep your login details private. You are responsible for activity on your account.
• Give accurate information and keep it up to date.

Posting a request is free. Verified professionals may send a detailed quotation. Only the quotation you accept forms the agreement for the service, between you and the professional.

• You pay the accepted quotation through the payment provider. The minimum booking is shown at checkout.
• The payment summary records the professional and Thrive Up allocations. Professional payments follow the recorded allocation.
• A booking is only treated as paid once the payment provider’s payment is verified by our server.
• Thrive Up does not provide stored balances or transfers between users.

Thrive Up’s platform allocation is a percentage of the booking amount and is shown on the Pricing page and in every payment summary. Fees may change for future bookings only. Bookings keep the fees that applied when they were paid.

You must follow the Acceptable Use Policy.

These are governed by the Cancellation, Refund and Dispute Policy.

Professionals are independent and responsible for the work they perform. To the extent the law allows, Thrive Up is not liable for loss or damage caused by a professional or client. Nothing in these terms limits rights you have under the Consumer Protection Act or other law that cannot be limited.

We may update these terms. The new version and date will be shown here. Where the law requires it, we will ask you to accept the new version. Your past acceptances are kept on record.

These terms are governed by the laws of the Republic of South Africa.

• Thrive Up, a division of AO CREATIVES (PTY) LTD (CIPC 2024/669030/07)
• Address: G177 Tshelimnyama Ngoje Crescent, Pinetown, KwaZulu-Natal, 3610, South Africa
• Support: support@thriveup.co.za · 084 615 1771
• Privacy and information requests: private@thriveup.co.za