Policies and Legal

Elevating Lives, Unlocking Potential.

Every policy that applies to Thrive Up bookings, in one place. Each page has a plain-language summary and can be printed or downloaded.

Acceptable Use Policy

What you may and may not do on Thrive Up, and what happens when the rules are broken.

Version 1.1-ozow-draft · Effective 21 October 2026

Service Fulfilment Policy

How services booked on Thrive Up are delivered, changed, completed and checked.

Version 1.1-ozow-draft · Effective 21 October 2026

Cancellation, Refund and Dispute Policy

How cancellations, refunds, disputes and chargebacks are handled on Thrive Up bookings.

Version 1.1-ozow-draft · Effective 21 October 2026

Shipping Non-Applicability Statement

Thrive Up is a service marketplace and does not sell, store or ship physical products.

Version 1.1-ozow-draft · Effective 21 October 2026

Terms of Use

The rules for using Thrive Up as a client or a professional.

Version 1.1-ozow-draft · Effective 21 October 2026

Privacy Policy

How Thrive Up collects, uses and protects personal information under POPIA.

Version 1.1-ozow-draft · Effective 21 October 2026

Professional Service Provider Agreement

The agreement between Thrive Up and independent professionals who offer services on the platform.

Version 1.1-ozow-draft · Effective 21 October 2026