Privacy Policy
Elevating Lives, Unlocking Potential.
- Version
- 1.1-ozow-draft
- Effective
- 21 October 2026
- Last updated
- 21 October 2026
In plain language
- We collect only what we need to run bookings, payments, safety and verification.
- Banking and identity information is visible only to you and authorised Thrive Up staff.
- Card details are handled by the payment provider. Thrive Up does not store card numbers.
- You can ask to see, correct or delete your information.
1. Responsible party
AO CREATIVES (PTY) LTD, trading as Thrive Up, is the responsible party under the Protection of Personal Information Act, 2013 (POPIA). Information requests: private@thriveup.co.za.
2. What we collect
- Account details: name, email, phone, photo, area and location.
- Professional verification: ID or approved identity document, selfie, address, qualifications, certificates and police clearance where provided.
- Banking details for professionals: bank, account holder, account number, account type and proof of account.
- Booking records: requests, quotations, messages, photos, check-ins, reviews and disputes.
- Payment records: the payment provider references, amounts, allocations, refunds and settlement status. Card details are handled by the payment provider.
- Policy acceptance records: which policy and version you accepted, when, and where technically appropriate your IP address and device or session identifier.
3. Why we use it
- To run your account and bookings.
- To verify professionals and keep users safe.
- To process payments, refunds and settlements, and keep financial records required by law.
- To handle disputes, fraud prevention and legal claims.
- To meet legal and regulatory obligations.
4. Who we share it with
- The other party to your booking, limited to what is needed for the job.
- the payment provider, to process payments, split allocations and refunds.
- Service providers who host our systems, under confidentiality obligations.
- Authorities, where the law requires it.
5. Access controls
Banking, identity and verification information can only be seen by the person it belongs to and Thrive Up staff whose role requires it (CEO, authorised admin and accountant roles). Other users can never see it.
6. Keeping information
Financial, booking, audit and policy acceptance records are kept for as long as the law requires (generally at least five years for financial records). Other information is deleted or anonymised when no longer needed.
7. Your rights
- Ask what information we hold about you.
- Ask us to correct or delete information.
- Object to certain processing.
- Complain to the Information Regulator (inforegulator.org.za) if you are not satisfied with our response.
Contact us
- Thrive Up, a division of AO CREATIVES (PTY) LTD (CIPC 2024/669030/07)
- Address: G177 Tshelimnyama Ngoje Crescent, Pinetown, KwaZulu-Natal, 3610, South Africa
- Support: support@thriveup.co.za · 084 615 1771
- Privacy and information requests: private@thriveup.co.za