Professional Service Provider Agreement
Elevating Lives, Unlocking Potential.
- Version
- 1.1-ozow-draft
- Effective
- 21 October 2026
- Last updated
- 21 October 2026
In plain language
- You are an independent professional, not a Thrive Up employee.
- You must be verified before you can send paid quotations or receive payment allocations.
- Your bank account must be in your own name or your registered business’s name.
- Thrive Up’s platform allocation is taken from each booking through the agreed booking allocation.
1. Independent status
You provide services as an independent contractor or business. You are responsible for your own tax, insurance, tools, licences and the quality and safety of your work.
2. Verification
Before receiving paid bookings you must provide:
- Full legal name, South African ID or an approved identity document, and a selfie where required
- Mobile number, email and residential or business address
- Service categories and service areas
- Qualifications or certificates where the service requires them
- Bank name, account holder, account number, account type and proof of bank account
- Acceptance of this agreement and all applicable policies
3. Verification statuses
Only verified professionals may submit paid quotations or receive split-payment allocations.
- Application incomplete
- Verification pending
- Additional documents required
- Verified
- Restricted
- Suspended
- Rejected
4. Banking details
The bank account holder must match you or your registered business. Changing verified banking details requires verification again, and allocations may be paused until the new details are verified.
5. Quotations
Each quotation must include a service description, scope of work, inclusions, exclusions, labour, materials, travel, total price, expected start date, completion date or duration, quotation expiry date and cancellation conditions. You must honour the quotation once it is accepted.
6. Payment allocation
The quotation records your allocation and Thrive Up’s allocation.
7. Refunds and recovery
If a refund is approved under the Cancellation, Refund and Dispute Policy, the part of your allocation linked to the refund may be recovered from you, following the payment provider’s approved procedure. You agree to cooperate with this process.
8. Conduct
You must follow the Acceptable Use Policy and Service Fulfilment Policy. Cancellations, no-shows, poor work or misconduct may lead to strikes, restriction, suspension or removal.
9. Ending this agreement
You may close your account at any time once open bookings and disputes are finished. Thrive Up may end or suspend this agreement for breach of our policies.
Contact us
- Thrive Up, a division of AO CREATIVES (PTY) LTD (CIPC 2024/669030/07)
- Address: G177 Tshelimnyama Ngoje Crescent, Pinetown, KwaZulu-Natal, 3610, South Africa
- Support: support@thriveup.co.za · 084 615 1771
- Privacy and information requests: private@thriveup.co.za